For any reason that you are not satisfied with your selections, all of our items except jewelry selections carry a 3 day money back guarantee, less shipping an insurance charges. You must contact Authentic Africa within 3 days of delivery to notify us of your intent. The item must be received in the same condition in which it was sent to be accepted back and monies refunded. Refunds will not be given if the merchandise is not returned. If you receive your package in a damaged condition please contact us quickly. If the damage was the fault of the carrier you will be refunded as soon as they reinburse us. We will be in close contact with you during the entire process. To prevent deception we must be notified of all jewelry item returns within 1 day of delivery. No refunds on deposits for "On Hold" goods.
We not responsible for cracks that may occur in any of our wooden pieces after a 30 day period.
Refunds are made within 30 days.
No returns on CDs.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
If you order directly from our site Fedex or USPS is used. For large items and international orders cost effective shipping is available via airplane direct or by sea cargo. We ship anywhere! The choice is yours.
Cost Effective Shipping: Certain items because of weight or dimensional factors must be shipped in a special manner such as in a crate which we will build. Sometimes the package must ship by private truck freight or placed on a plane. These factors will be discussed in full and all charges made known before the order is executed.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are located at: Authentic Africa
66 St. Nicholas Place
New York, NY 10032
We do NOT share any of our client information at anytime with anyone!